Joey Lo

Current Position

Human Resources Manager,  Hotel Xenia, Autograph Collection

Previous Position

Human Reosurces Executive, The Langham London.

Bio

Joey is a passionate hospitality professional with a Master’s degree in International Hospitality Management and over a decade of experience in the industry.
She began her career in Food & Beverage, working with several luxury hotels in Hong Kong for more than 10 years, where she developed a strong foundation in service excellence and operational standards.

After relocating to the UK in 2021, Joey transitioned into Human Resources within the hotel sector. Her in depth understanding of hotel operations across various departments
enabled her to progress rapidly from HR Coordinator to a standalone HR Manager role within just four years.
Currently, Joey manages the full HR function for a 99 room hotel with 75 employees. Her responsibilities span recruitment, onboarding, payroll, employee relations, engagement, and compliance.
She has successfully modernized HR operations through automation, implemented structured onboarding and training programs, and played a key role in coaching department heads to support leadership development.

Known for her people focused approach, Joey actively drives employee engagement through events and initiatives that strengthen team culture and employee wellbeing.
In 2024, she was recognised as a shortlisted finalist of HR Rising Star Award by HR in Hospitality, a testament to her contribution and impact within the industry.

What do you enjoy about working within HR in the hospitality industry

Being a hotelier has always held a prestigious meaning for me. Working in hospitality feels like being part of a miniature world: one that brings together people from all walks of life and cultures under one roof.
I genuinely enjoy the daily opportunity to connect with individuals from different backgrounds, exchange ideas, and work collectively toward a shared goal: delivering excellent guest experiences.

What makes HR in hospitality especially rewarding is how dynamic it is. Employment law, workforce expectations, and the focus on employee wellbeing are constantly evolving.
This keeps me on my toes and encourages continuous learning and development. I find great satisfaction in supporting both the business and everyone in the team to grow and adapt together

Why I joined the HR in Hospitality team

I joined the HR in Hospitality committee because I was shortlisted as a finalist of HR Rising Star in 2024, which was an incredible recognition and a motivating experience for me.
Through that journey, I learned a great deal from the winner’s story and the inspiring achievements of other finalists. Being part of this community has already benefited me, especially through attending the events such as Employment Law updates and Mock Tribunal, and connecting with some of the best people in the industry. I am confident that joining the committee would give further opportunities to contribute back, while continuing to learn, grow, and support others in their journeys.

Social Media Links

Joey Lo

https://www.linkedin.com/in/joey-lo/