HR in Hospitality ‘Soundbites’

By Steve Williams

Find out more about how Eugenio Pirri - Chief People & Culture Office at the Dorchester Collection have placed their focus on People & Culture and the Employee Journey in response to the Covid19 pandemic.

How coronavirus has transformed Dorchester Collection’s approach to training

The Dorchester brand is renowned for refined customer service and five-star luxury. So the coronavirus crisis has created a conundrum for its chief people and culture officer, Eugenio Pirri, who must now reconfigure the ‘high touch’ elements that were once the lifeblood of the hospitality industry. “L&D is going to be elevated coming out of this pandemic because we are having to look at new procedures and new ways of doing things,” says Pirri, who is currently reworking the old approach to suit the ‘new normal’. “How do you social distance when you are serving someone food, or trying to check them in?”