HR in Hospitality Salary & Benefits Survey 2024

Now in our 3rd year, the HR in Hospitality Salary & Benefits Survey provides our members and participants with detailed statistical data across a range of positions from line employees to senior executives [to provide you with current pay ranges across industry] by position from a cross section of businesses within our Sector; with a view to documenting the changing trends within Hospitality remuneration packages each year.

Over 70 companies participated in our 2023 survey, covering a workforce of over 30,000 employees. The Survey is further broken down into sectors to provide both a comparative data set and wider industry set. In 2023 we provided data for London Hotels, Hotels outside of London, Private Members Clubs and Restaurants & Bars.

To ensure complete confidentiality of all respondents our survey is coordinated by an independent consultant who will be available throughout to answer any queries or questions you may have.

Shona Rye, Director of Your Invisible Partner; a Management Consultancy specialising in Human Resources, Coaching and Learning & Development.

Participation in this survey is FREE to all our members; and the confidential report will be sent to all participants in August. We also welcome non-member organisations to participate for a nominal fee of £65.

Salary Tables

As part of our survey we collect detailed salary data by position covering over a range of positions from senior executives to Line employees. Each position is broken down into various pay elements to detail, Basic Pay, Service Charge/Tronc and Bonus payments. The total package figure is also provided for you for comparison.

We use percentiles to provide the most reliable bandings for comparison, reporting on the 25th, 50th and 75th percentiles.

With the unprecedented rise in the National Living this year and wage growth we anticipate to see a large shift across all salary levels in our 2024 survey and will provide year on year growth data against previous years.

salary table

In addition to annual salaries we also provide comparative hourly rates. These have either been provided directly by respondents or calculated by using the contracted hours provided. The total hourly pay data does not include any bonus payments that have been reported.

In the event that we receive less than 3 submissions for an individual position we remove this from our results.

hourly table

Benefits Report

In addition to remuneration we also gather information on Benefits to help you compare your business offering against the market, Business Data and Key HR Metrics such as Turnover and Retention rates.

We also ask participants to provide their thoughts on a number of key HR areas and people challenges facing the industry. All Data is compiled into a detailed 50 Page report which is provided to all participants in addition to our Salary survey.

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sick pay

The comprehensive report provides comparative data tables broken into percentiles for all primary benefits including Annual leave, Company sick pay, Pension contributions and Private Medical. Each section provides data for Line employees, Supervisory, Manager and Director levels across each sub sector.

Data is also collected on a range of other common benefits within the sector, respondents also report on company discounts such as employees rates, complimentary night stays and F&B discounts.

hols
pension

Respondents to the survey are also asked to provide data on a number of Key HR metrics, including Turnover & Retention, HR to employee ratio, employee headcount’s. In our 2024 we will be asking respondents to provide statistical information on HR systems, diversity and learning and development.

Data is also collected on a range of other common benefits within the sector, respondents also report on company discounts such as employees rates, complimentary night stays and F&B discounts.

Benefits
turnover

The final part of our survey invites respondents to share there thoughts on 3 key HR questions impacting the industry. In 2023 respondents shared their thoughts on Inflation and the impact of the cost of living crisis, employee retention initiatives, and hybrid working.

question 1
question 2.

2023 Testimonials 

The survey not only offers a clear and up-to-date picture of salary trends in hospitality but also provides valuable insights into the benefits and perks offered by various companies. We will use this information to help make informed decisions about our remuneration packages this autumn. Ros Young – People & Culture Director (Z Hotels)

This has been such a huge help for our organisation to ensure that our team members are being compensated fairly. It was an extremely smooth process and the results came back so quickly! Charlotte Hatton – Director of People and Culture (Pan Pacific)

The HR in Hospitality Salary and Benefits survey is extremely detailed and an invaluable tool for our budgeting and benchmarking activities, allowing us to compare ourselves to other Membership Clubs but also Hotels, Restaurants and the industry as a whole. Sarah Banner Director of HR (Royal Over-Seas League)
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The HR in Hospitality Survey Report stands out for several reasons. Firstly, the data is highly relevant to the ever-evolving landscape of the hospitality sector. Furthermore, the report’s user-friendly presentation and insightful analysis make it incredibly easy to digest complex information. The breakdown of salary data allows us to make precise comparisons and informed decisions, whether we are setting compensation packages or conducting market research. I truly endorse the HR in Hospitality Survey Report. It is a must-have tool for any hospitality professional committed in staying ahead in this dynamic industry. Thank you for delivering such a valuable resource to the hospitality community.  Carolina Crawford – Director of Human Resources (St Pancras Renaissance Hotel)
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Survey forms will be sent individually to participating organisations during the week beginning 3rd June 2024; along with instructions for completion.

Participation in this survey is FREE to all our members; and the confidential report will be sent to all participants in August. We also welcome non-member organisations to participate for a nominal fee of £65.

Register now via the link below.